| About Us Wallcharm Products Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the 'Contact Us' link at the top of the store pages. Our Contact details: Wallcharm Products Ltd Unit 62 Enfield Industrial Estate, Redditch, Worcestershire, B97 6DE United Kingdom Phone: 01527 592047 Fax: 01527 596770 Email: sales@wallcharm.co.uk TERMS & CONDITIONS: |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment from UK customers only. We currently do not sell to customers from outside of the United Kindom. We can accept Visa ,Mastercard, Maestro, Switch & Solo cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. When confirmation of order is received, this will indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling All items destined for UK addresses are dispatched by a courier of our choice. Costs are based on product size and weight. When you place an order, we'll estimate dispatch and delivery dates for you based on the availability of your items and the delivery options you choose. Dispatch date estimates are shown in the order form. |
| Delivery Schedule When possibly we will deliver your order right away. We will normally send your order to you in 10 working days from receipt of payment. If any items are out of stock you will be given the opportunity to cancel your order (with a full refund) or place the items on back order. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is currently included in the product cost. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are processed in real time via our HSBC secure payment gateway. Upon successful payment and authentication you will be forwarded to a confirmation page and a copy of your order will be emailed to you at the address specified. |
| Guarantee We guarantee that our products are in a satisfaction condition. All of our products come with a 30 day no quibble guarantee where the products are not in a satisfactory condition. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01527 592047 (International +44 01527 592047) or fax us on 01527 596770 or write to us at Unit 62 Enfield Industrial Estate, Redditch, Worcestershire, B97 6DE United Kingdom |
| Privacy Policy Wallcharm Products Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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